About the Role
IC5 – Senior Principal Support Leader (Database)
Organization: Oracle Customer Support Services (CSS)
Role Type: Individual Contributor (Senior Technical Leadership Track)
Role Summary
IC5 is a senior technical authority role responsible for resolving complex, mission-critical database issues for strategic customers. This level operates as a deep subject matter expert (SME), leads high-severity escalations, influences architecture discussions, and mentors lower-level engineers (IC2–IC4).
This is not a managerial role but carries strong technical leadership expectations.
Key Responsibilities
1. Advanced Technical Support
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