Systems Administrator/Operations Support Specialist - Intermediate (Toronto)

Job Role: Systems Administrator/Operations Support Specialist - Intermediate

Location: Toronto, ON / Onsite

Position Type: Contract Role

Start Date:

End Date:

Days Onsite: 5 days

Ideal Candidate Rate: CAD 55-60/Hr (Depending on experience)

Must Have

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (secondary), and NICE workforce management applications.
• Ability to acquire knowledge of program area, IT systems, and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented.
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.