System Support Engineer

Job Summary
The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.

Job Location:
Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. – 4:00 a.m.)
Key Responsibilities
System Support – L1 Responsibilities

• Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.
• Troubleshoot end-user problems following A+ and ITSM best practices.
• Install, configure, and maintain laptops, desktops, and peripherals.
• Perform routine maintenance and basic health chec...