System Support Engineer L1

Job Overview: Experience in Customer Support with an enterprise software organization. Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.). Hands-on experience in managing web servers (Apache, Tomcat, JBoss). Elementary database (SQL Server, MySQL, Oracle) operational knowledge. Proficient with Scripting or other programming languages. Hands-on experience on ticketing tools (Jira / Freshdesk). Readiness to work shifts and/or be on call and/or put in extra hours for task closure. Excellent verbal, written, presentation and interpersonal communication skills. Fast learner who can pick up new technologies. Capable of working with a cross-functional team to solve business and technical problems. Ability to make complex technical matters easy-to-comprehend for non-technical persons. Highly driven individual with an execution focus and a strong sense of urgency. High level of enthusiasm about helping and serving clients, strong customer and solu...