System Support Engineer

Company Profile

Duties and Responsibilities:

• Provides support to applications implemented at client sites. Debug and Fix existing software programs, develop new software program and implement customization features at client sites.
• Keep the applications up and running whenever incident raised by clients within SLAs defined.
• Respond to emergency callout, provide first level diagnosis of problems and escalate as and when necessary.
• Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.
• To support multiple clients at a time.
• Work independently, take responsibilities on incidents support.
• Learn and apply Domain Knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.
• Communicate with different parties from different background (e.g.: business user, IT staff, third-party vendors) when handling the incidents.