About the Role
As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You'll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.
Key Responsibilities
- Provide first-level support for system, hardware, software, and network-related issues.
- Log, track, and manage support tickets using a helpdesk/ticketing system.
- Troubleshoot common end-user issues with Windows, Office 365, and networking.
- Assist with system setups, configurations, and user account management.
- Escalate unresolved issues to Tier 2 or Tier 3 teams.
- Document common problems and solutions for knowledge sharing.
Requirements
- Bachelor's degree in Computer Science, IT, or a related field
- 1 year plus of IT support experience.
- Ba...
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