System Solutions Analyst

Are you the kind of person who can look at a call flow, IVR, or routing logic and instantly see where it’s breaking and how to make it smarter?

This role is for someone who enjoys systems, logic, and problem-solving , and who gets real satisfaction from making technical experiences cleaner, faster, and easier for people to use . You’ll support and improve the technology that powers our client contact experiences such as IVR, call flows, bots, integrations, and AWS Connect configurations and you’ll grow into a true subject‑matter expert with the support of a strong team.

This role will not be a fit if you want predictable, repetitive tasks, prefer not to talk to people (clients or internal partners), or don’t enjoy troubleshooting when systems behave in unexpected ways. We’re looking for curiosity, resilience, and someone who likes to figure things out.

Here’s The Deal:

• This is a full-time permanent position.
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