Your responsibilities
include, but are not limited to
Acting as System Owner for C4C and Solution Architect for the overall SAP CX suite.Ensuring functional support for C4C, SAP Cloud Platform Integration (CPI), and SAP Marketing Cloud (SMC), including incident management and escalation to SAP when required.Owning integrations between C4C, CPI, SMC, and the SAP Enterprise Resource Planning (ERP) system, particularly the Sales and Distribution (SD) module.Performing configuration and customization in C4C based on business needs and processes.Collecting, analyzing, and documenting business requirements and producing clear functional specifications.Planning and executing unit testing and supporting the business during User Acceptance Testing (UAT).Preparing and delivering training sessions for end users and key users, including the development of training materials and documentation.Working closely with...