System Engineer

Job Description:

• Manage end-to-end project lifecycle including assessment, planning, design, testing, troubleshooting, support, and maintenance.
• Foster teamwork, collaborate with technical support teams, and deliver excellent customer service.
• Proactively address and resolve technical support issues.
• Perform preventive maintenance, create documentation and develop user guides.
• Install and test proof of concepts, ensure project timelines, and provide timely reports.
• Coordinate and produce formal documentation for major escalations.
• Drive process improvement and coordinate cross-functional teams.
• Conduct periodic service and maintenance reviews with customers.
• Maintain accountability for Professional Services and Maintenance, manage vendor relationships, and ensure SLAs are met.
• Align priorities, work assignments, processes and metrics with superiors.
• Manage Managed Services communica...