System Engineer

Key Responsibilities

IT Support

• Provide day-to-day technical support to internal staff, including troubleshooting hardware, software, and networking issues.
• Maintain and support Windows-based systems, servers, and associated IT infrastructure.
• Install, configure, and maintain desktop and mobile hardware, operating systems, and software applications.
• Monitor system performance and maintain system availability, backups, and data integrity.

System Support for Products

• Assist in the deployment, configuration, and support of gaming systems and solutions at customer sites.
• Provide remote and onsite technical support to casino customers and technicians.
• Coordinate with internal development and QA teams to report and resolve system issues.
• Support software upgrades, patch installations, and system integrations.
• Document system configurations, installations, and technical procedures. <...