System Engineer

Job Description

Voice & Data

Responsibilities

• Deployment, installation, testing and commissioning of systems and parts in customers premises.
• To carry our preventive and corrective maintenance.
• Diagnosing, troubleshooting system & network and solving related hardware or software faults.
• Analyse, follow-up and resolve any support enquiries from customers and vendors.
• Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
• Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
• To provide telephone and remote support.
• To conduct user and technical training, where applicable.
• Able to prioritize and manage few open cases at a time.
• Establish a good working relationship with customers.
• Able to work outside of normal working hours or weekends occasiona...