System Engineer

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Role Summary

The Commvault Technical Support Engineer provides expert technical support to enterprise customers for Commvault’s backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.

Key Responsibilities

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedu...