System Analyst

Gather, analyze, and document business requirements for E-Commerce and CRM mobile applications; translate requirements into functional specifications, user stories, workflows, and acceptance criteria.

Work under the guidance of the Team Lead to support project planning, delivery tracking, requirement prioritization, and risk escalation.

Act as the primary functional liaison between internal stakeholders and external development vendors/system integrators.

Translate business needs into clear development scope; review vendor proposals, functional specifications, timelines, and deliverables to ensure alignment with business objectives, architecture standards, and security policies.

Manage requirement clarifications, change requests, and scope alignment throughout project delivery; monitor vendor progress and escalat(e) issues when necessary.

Support mobile app and digital product enhancements including loyalty, membership, campaigns, promotion...