system analyst associate

Job Summary:

• Ensure continuous availability and reliability of factory systems (MES, Automation, SPC, etc.) to support 24/7 manufacturing operations.
• Provide technical support and troubleshooting for system-related issues affecting production lines and factory users.
• Act as the primary escalation point for system outages or performance degradation, coordinating with internal teams and external vendors to resolve issues promptly.
• Collaborate with IT infrastructure, cyber security, and engineering teams to implement system upgrades, patches, and improvements.
• Monitor system performance and proactively identify areas for optimization or risk mitigation.
• Maintain documentation for system configurations, support procedures, and incident reports.
• Lead or participate in incident response and root cause analysis for major system events.
• Support user training and onboarding for factory systems and tools.
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