About the Role
Responsibilities:
IT Support & Incident Management
Provide Level 1 & Level 2 support for Windows, macOS, and Linux users.
Troubleshoot hardware, software, network, VPN, email, and application issues.
Manage incidents end-to-end, including root cause analysis (RCA) and documentation.
Handle P1/P2 incidents, escalations, and post-incident reviews.
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