About the Role
As a Maintenance Supervisor, you will be responsible for overseeing the work of the Help Desk operators at ATC's NOC. This includes ensuring 24/7 operation of the various products in ATC's Fiber Optic portfolio in Argentina, which are managed by the Help Desk team.
The main objective is to ensure the proper handling of corrective tickets managed by the ATC NOC Help Desk team. This involves not only following up with maintenance providers but also managing communications with ATC's clients in each case.
+ Knowledge of FTTH|GPON network architecture.
+ Basic configuration and troubleshooting of network equipment such as routers or switches.
+ Experience with GIS tools (desirable).
+ Experience in NOC and/or Help Desk areas as a Supervisor.
+ Ticket management in systems like ServiceNow.
+ Ability to read field measurements using Power Meter, OTDR, IOLM, etc.
+ Ability to read fiber optic network diagrams.
+ Understanding of measurement units such as dB, d...
The main objective is to ensure the proper handling of corrective tickets managed by the ATC NOC Help Desk team. This involves not only following up with maintenance providers but also managing communications with ATC's clients in each case.
+ Knowledge of FTTH|GPON network architecture.
+ Basic configuration and troubleshooting of network equipment such as routers or switches.
+ Experience with GIS tools (desirable).
+ Experience in NOC and/or Help Desk areas as a Supervisor.
+ Ticket management in systems like ServiceNow.
+ Ability to read field measurements using Power Meter, OTDR, IOLM, etc.
+ Ability to read fiber optic network diagrams.
+ Understanding of measurement units such as dB, d...
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