Support Technician

The team, position & mission:

At Orange Business Digital Services Spain, a company of the Orange Group, we are looking for a Support Technician with previous experience in Service Desk and Incident Management to join a team for a major project in the telecommunications sector. The position is based in Madrid with a hybrid ways of working setup.

We value people who are proactive on every level, deliver exceptional results, work well with others, and make a clear impact on our clients and our business. If you love collaborating, learning, sharing your expertise, and being recognized for your achievements, you’ll fit right in with our team.

Your key areas of responsibility as Support Technician:

• Provide support and manage incidents within the specified Service Level Agreements (SLAs).
• Investigate and diagnose incidents to restore failed IT services as quickly as possible and identify root causes to prevent recurrenc...