Support Specialist

  Support Specialist Location: Brazil Work Model: 100% Remote Employment Type: Permanent, Full-Time Salary: $700 Monthly   ABOUT THE ROLE Trax Retail is looking for a Support Specialist to assist customers using the Trax platform by providing technical support, managing inquiries, and ensuring a positive user experience.

This role focuses on raising and tracking support tickets, troubleshooting issues, and collaborating with internal teams to resolve client needs efficiently.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced remote environment while maintaining strong communication with users and stakeholders.

KEY RESPONSIBILITIES Provide support to customers using the Trax platform by responding to inquiries and resolving issues.

Create, manage, and follow up on support tickets to ensure timely resolution.

Troubleshoot platform-related questions and escalate complex issues wh...