Support Specialist

Job description

We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise.

Responsibilities:

• Provide support to clients through various mediums such as e-mail, live chat, telephone, and remote desktop support - responding to clients' questions in a timely manner.
• Identify customer needs and help customers use specific features
• Communicating with co-workers to diagnose issues
• Prioritizing your workload to ensure the most critical issues are resolved first.
• Analyze and report product malfunctions (For example, by testing different scenarios)
• Escalate issues to the necessary department, keeping track of any developments and acting as the bridge between the cli...