Support Specialist II

Location: Monterrey, MX Office (Onsite)

The Support Specialist II is a mid‑level technical support professional responsible for resolving complex customer and internal issues, owning escalations, and improving support processes.

Key Responsibilities

• Provide dedicated support to Senior Leadership and C‑Level executives as needed.
• Assist in securing company intellectual property and products from theft or damage; maintain accuracy of the ITG asset management system.
• Administer Azure/Intune and Manage Engine systems; resolve desktop hardware and software issues within established service level agreements; troubleshoot Windows laptops and MacBook hardware and OS issues.
• Demonstrate hands‑on expertise in endpoint management solutions such as Manage Engine or Intune.
• Work as part of a global team to triage and resolve customer support issues.
• Assist in the rollout of strategic corporate initiatives and system chan...