Support Specialist - Developer components (m/f/d)

Support Specialist - Developer components (m/f/d)

Responsibilities

• Providing 1st and 2nd level support for our international customers
• Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs)
• Proactively contributes to finding solutions in close collaboration with 3rd level support as needed
• Preparing support documentation, e.g., FAQs, Knowledge Base articles
• Proactive contributions to improving our support processes
• Keeping expertise up to date by continuous familiarisation with new product versions, e.g., by participation in product testing and review meetings
• Processing user feedback for product development and Product Management to improve customer satisfaction
• Ongoing close cooperation with the development and Product Management teams
• Supporting the development team in writing tutorials and code samples
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