Support Manager

The Support Manager is responsible for providing first-level support for the company’s internal tools, including issue triaging, troubleshooting, and user enablement. A key aspect of the role is managing access control for both internal and external users, ensuring that permission requests are handled efficiently and securely.

In addition, the role includes responsibility for executing regular housekeeping activities aligned with audit policies and compliance procedures, maintaining the integrity and security of systems. The Support Manager also oversees the global OnCall support rotation, ensuring reliable, around-the-clock coverage for critical systems.

This position follows hybrid work arrangement (2 days per week in-office) and a shift schedule to support the Zurich time zone. The Support Manager may also be assigned a customer account, acting as the primary contact for all tools-related support, coordination, and escalation management.

Key Tasks