Support & Installation Executive - Reputed Printing & Packaging Industry - North & South, India - Upto 2.4 LPA - Preeti - 7208017778 -

JOB DETAILS

1. Provide telephonic support/Re-direct complex queries to Support mail.
2. Co-ordinate with support department regarding resolution of client queries.

3. Take updates from clients after the query resolution.

4. Planning for Final Training/Support visit.

5. Conduct training at client-side/Online training/Installation.

6. Conduct support visits.

7. Coordinate with sales department regarding post-installation client requirements (Specific documents, list of spares & consumables etc.)

8. Prepare/Edit/Update machine's supporting documents - PPT'S/EXCEL SHEETS/MAIL TEMPLATES

9.Meeting with Support department regarding current status of issues and next planning

10. Bi-Weekly meeting with QC & Operations department regarding issues faced during installation

11. Review performance of client through mail/images and dispatch respective certificates.

12. Coordinate with Sales...