Full-time

Support Engineer

Posted by Kognivera • xico, veracruz, Mexico

📍 xico, veracruz 🕒 June 05, 2026

About the Role

  • Analyze and diagnose technical issues in e-commerce applications.
  • Identify root causes of issues, whether in code, configuration, or infrastructure.
  • Develop and implement hotfixes in a controlled and efficient manner.
  • Propose and implement optimizations for the platform and its components.
  • Maintain constant and clear communication with both technical and non-technical teams.
  • Participate in ticket and incident management using Jira.
  • Collaborate in an agile environment with a focus on continuous improvement.

Technical Requirements (Hard Skills):

  • English proficiency (written and spoken).
  • Programming in Java with Spring Boot.
  • Experience with Google Cloud Platform (GCP).
  • Proficiency in Oracle and MongoDB databases.
  • Solid knowledge of Unix/Linux systems.
  • Experience in log analysis, debugging, and monitoring tools.
  • Familiarity with agile methodologies (...

Ready to Apply?

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