Support Engineer

Responsibilities: Analyze and diagnose technical issues in e-commerce applications.Identify root causes of issues, whether in code, configuration, or infrastructure.Develop and implement hotfixes in a controlled and efficient manner.Propose and implement optimizations for the platform and its components.Maintain constant and clear communication with both technical and non-technical teams.Participate in ticket and incident management using Jira.Collaborate in an agile environment with a focus on continuous improvement.Technical Requirements (Hard Skills): English proficiency (written and spoken).
Programming in Java with Spring Boot.Experience with Google Cloud Platform (GCP).
Proficiency in Oracle and MongoDB databases.Solid knowledge of Unix/Linux systems.Experience in log analysis, debugging, and monitoring tools.Familiarity with agile methodologies (Scrum).
Proficiency with tools such as Jira and version control systems (Git).
Soft Skills: English proficiency is r...