Support Engineer (Valle de Chalco Solidaridad)

Are you a highly detailed person who enjoys digging into data and problem solving? Do you love the border between development and product? Ericsson offers a fast‑paced, highly collaborative technical environment.

Responsibilities

• Perform troubleshooting on Customer reported OSS/Expert Analytics/Orchestration CSRs.
• Deliver Remedy/Resolution and analysis for M‑OSS and Service management domains (ENM, Eniq, EEA, EO, EVNFM, ECDE, END, TMA, CENX, SON, EIC, and others).
• Handle Software Update Management (SUM) when required.
• Participate in integration projects for M‑OSS and SVM products.
• Provide solution‑level support to customers.
• Be on‑call 24/7 on a rotation basis to handle customer issues, partner concerns, and emergencies.
• Be willing to travel to customer sites as needed for local support activities.
• Work with Ericsson standard support tools such as CSR, MHWEB, Metis, etc.
• Assist new team m...