Support Engineer Tier 2

We are seeking aSupport Engineer Tier 2to provide advanced technical support to our customers. In this role, you will work closely with our Tier 1 support team to identify and resolve complex technical issues, ensuring a positive customer experience. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong technical background.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

Support Engineer Tier 2

Eastwood Libis, QC (Work from Home)

Work Schedule: Monday to Friday | 2 AM to 11 AM

Training Schedule: Monday to Friday | 7 PM to 4 AM (4 to 6 weeks)

Responsibilities:

·Respond to escalated customer inquiries and provide advanced ...