Support Engineer (Remote)
Posted by TD SERVICES PHILIPPINES INCORPORATED • Pasig, Metro Manila, Philippines
About the Role
Key Responsibilities
Monitor security and service alerts from Cloudflare and other sources using the Sumo Logic SIEM platform , including:
WAF rule triggers
Zero Trust policy violations
DDoS or rate-limiting events
Suspicious DNS/cache behaviors
Review email-based alerts for predefined fault conditions (e.g., agent offline, backup failure, endpoint disconnection, login anomalies).
Triage and respond to L1 alerts :
Classify severity and potential impact
Cross-check with threat intelligence tools
Correlate events with known IoCs
Log incidents and support requests in the ITSM system (e.g., ManageEngine), including full context and timestamps.
Escalate qualified incidents to L2/L3 engineers or the global suppor...
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