Support Engineer

Responsibilities : Analyze and diagnose technical issues in e-commerce applications. Identify root causes of issues, whether in code, configuration, or infrastructure. Develop and implement hotfixes in a controlled and efficient manner. Propose and implement optimizations for the platform and its components. Maintain constant and clear communication with both technical and non-technical teams. Participate in ticket and incident management using Jira. Collaborate in an agile environment with a focus on continuous improvement. Technical Requirements (Hard Skills): English proficiency (written and spoken). Programming in Java with Spring Boot. Experience with Google Cloud Platform (GCP). Proficiency in Oracle and MongoDB databases. Solid knowledge of Unix/Linux systems. Experience in log analysis, debugging, and monitoring tools. Familiarity with agile methodologies (Scrum). Proficiency with tools such as Jira and version control systems (Git). Soft Skills: English proficiency is required...