Support Engineer (Remote Contractor, Latin America)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Latin America .

As a Support Engineer, you will play a crucial role in ensuring the smooth operation of software products by providing technical assistance to customers. You will troubleshoot and resolve complex issues, collaborate closely with engineering and product teams, and contribute to improving internal tools and processes. This role balances hands-on technical work with customer-facing problem solving, offering the opportunity to make a direct impact on customer satisfaction and product reliability. You will work in a remote, collaborative environment, supporting a diverse customer base while continuously learning and growing your technical skills.

Accountabilities

• Handle first-level technical support tickets, investigating and resolving issues in a timely manner
• Participate in a nighttime on-call rota...