About the Role
Job Title: Support Engineer
Position Type: Full-Time, Remote
Working Hours: U.S. Hours
About the Role
We're hiring a proactive and technically strong Support Engineer to support both customer-facing troubleshooting and backend network operations within a growing ISP environment.
This role blends responsive customer support with hands-on network configuration, monitoring, and infrastructure expansion. The ideal candidate is curious, solutions-driven, and comfortable working across both communication and technical execution.
What You'll Own
Customer Support & Troubleshooting
- Respond promptly and professionally to customer calls and emails.
- Diagnose and resolve connectivity and network-related issues.
- Document all interactions and resolutions thoroughly.
- Participate in a rotating after-hours emergency support schedule (1 week per month).
- Occasionally consult with business clients on t...
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