Full-time

Support Engineer

Posted by Enreach • Nice, Provence-Alpes-Côte d'Azur, France

📍 Nice, Provence-Alpes-Côte d'Azur 🕒 March 01, 2026

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About the Role

 
  The Role 
 Being point of contact for onboarding partners during onboarding and aftercare period
 Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries
 Answering technical questions, solving technical problems and suggesting appropriate workarounds
 Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
 Assisting new partners with their first deployments
 Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator
 Giving onboarding training to new partners
 Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions
 Advocating and voicing partner needs in the entire organization
 Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) fo...
                

Job Details

Location Nice, Provence-Alpes-Côte d'Azur
Job Type Full-time
Category Engineers
Posted March 01, 2026
Deadline April 10, 2026

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