About the Role
Are you a Support Engineer in Illescas or Getafe seeking a new interesting challenge?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Day-to-day incident monitoring and resolution (ServiceNow preferred)
- Interact with IT & business users on functional issues
- Triage issues and coordinate with cross-functional teams for timely resolution
- Follow service management processes (e.G., Incident, Change, Capacity, Problem)
- Maintain agreed SLA levels and assure quality of delivery at all times
- Coordinate communications between suppliers, OEM, and other IT/business stakeholders
- Track and report progress to stakeholders
- Adhere to shift rotation plan and provide on-call support for out-of-hours issues
- ...
Ready to Apply?
Submit your application today and take the next step in your career journey with Tata Consultancy Services.
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