Support Engineer

The Support Engineer will play a key role within the Business Operations Organization at Mondia, contributing to the stability and performance of Mondia Group's global customer services. The role emphasizes hands‑on technical skills in incident response, closely aligning with your core priorities of prior end‑to‑end incident handling experience (intake/detection → escalation/communication with troubleshooting teams → stakeholder updates → closure).

• Hands‑on incident response → Keeps the end‑to‑end ownership you value (intake → classification → dispatch/escalation → updates → closure), but frames it as frontline execution rather than deep root‑cause fixes.
• Monitoring KPIs → Simplified to help monitor and track basics (not owning/analysing complex dashboards or driving improvements, which is more L2).
• Supporting automation/classification/dispatching → Changed from supporting the automation (which ...