About the Role
Company Overview
Bizagi delivers enterprise automation and AI solutions that help organizations adapt to a fast‑changing world.
Role Summary
Support Engineer responsible for providing technical assistance to large enterprise customers, diagnosing and resolving complex software issues, ensuring seamless integrations, and supporting customer‑specific implementations.
Key Responsibilities
- Diagnose, troubleshoot, and resolve software issues reported by clients and staff.
- Apply industry and product knowledge to quickly identify problems and render effective solutions.
- Provide outstanding customer experience through regular communication and updates.
- Collaborate with Engineering and QA to develop and implement fixes.
- Create case summaries, root‑cause analyses, and documentation.
- Assist with installation, setup, configuration, and troubleshooting of software products.
- Evaluate customer‑sp...
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