Support Engineer

We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.

As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.

We are looking for a Support Engineer I to join our Karachi-based team. This is an entry-level / junior engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.

This position supports U.S. evening hours and requires working 4:00 AM – 1:00 PM Karachi time (with a 1-hour break) , or approximately 5:00PM – 2:00AM US Central ...