Support Engineer II-Ext - AMZ23011.3

Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle, WA

Multiple Positions Available:

(1)Provide technical support, including fielding and handling customer issues via phone, chat, and email.
(2) Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related.
(3) Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization, Kubernetes, Docker and containerization.
(4) Use web security and compliance tools (e.g., IPsec, VPN, Web application Firewalls, Elastic Load balancers, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) to ensure security of customer network infrastructure and data.
(5) Work with Service teams to establish and improve end-to-end service supp...