Support Engineer I

Overview

Blue Yonder White Glove Support Team is responsible for working with our global customers as dedicated support focused on the Execution part of the Supply Chain Industry. For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change request, service request, and End‑to‑End workflow support. To help achieve success, we are working in an integrated model to work closely with other cross‑functional development teams to drive a more controlled environment.

The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.

Scope

Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues and...