Support Engineer, ERP

Job Description

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts.

As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance.

This position also involves documenting solutions and contributing to the organization's knowledge base to support continuous learning and team growth.

You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-qu...