Support engineer

IAM Support Engineer
Be the first line of defense in Identity & Access Management.
At Tuebora, we build intelligent Identity Governance and Administration (IGA) solutions that help enterprises secure and simplify access. As an IAM Support Engineer (L1), you’ll play a critical role in ensuring our customers’ identity systems run smoothly, securely, and efficiently.
You’ll be the first point of contact for technical queries — troubleshooting issues, resolving access challenges, and collaborating closely with engineering teams when deeper intervention is needed.
What You’ll Do
Respond to and manage incoming IAM-related support tickets
Troubleshoot user provisioning, access control, and authentication issues
Perform basic log analysis and diagnostics
Escalate issues with complete technical context when required
Communicate clearly with enterprise customers across global regions
Contribute to internal documentation and knowledge base
Work closely with engine...