Support Engineer

About the Role

The role involves providing technical support and maintaining POS hardware and related equipment, ensuring smooth operations

Responsibilities

• Install, upgrade, troubleshoot, and maintain POS hardware, networking components, and other related equipment.
• Provide technical support for POS hardware, low-voltage cabling, Ethernet, device drivers, and operating system installations (Windows 7/10/11 and related tools).
• Collaborate effectively with internal and external stakeholders, including EHD, third-party vendors, and teams.
• Monitor and manage the ServiceNow ticket queue, resolving issues within established SLAs.
• Support field technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras, and other store IT equipment.
• Apply basic knowled...