Full time

Support Engineer 2 (Supply Chain Planning)

Posted by Blue Yonder • Monterrey, Nuevo Leon, Mexico

📍 Monterrey, Nuevo Leon 🕒 May 30, 2026

Apply for this Job Similar Jobs

About the Role

Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder. 
What you'll do:
Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
Provide advice to BY partners and customers regarding industry best practices and process methodology
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, re-use and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer.

            

Job Details

Location Monterrey, Nuevo Leon
Job Type Full time
Category Computer Occupations
Posted May 30, 2026
Deadline July 09, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with Blue Yonder.

Apply Now