Support Engineer_01

FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

• Troubleshoot and resolve database and data integration issues using SQL and ERP knowledge.
• Troubleshoot data ingestion issues and perform network troubleshooting to ensure seamless data flow.
• Support customers in leveraging analytics, dashboards, and workbench tools to manage shortages, inventory, and procurement tasks.
• Analyze and resolve issues related to data synchronization, log analysis, and system integrations (AWS, Git, CI/CD).
• Collaborate with Customer Success, Product, and Engineering teams to address customer needs and drive continuous improvement.
• Create and maintain clear documentation for internal teams and customers.
• Con...