Support Consultant - Measurement (Hybrid Work Schedule)

Support Consultant - Measurement Applications

Location: Bogota, Colombia

Work Hours: 8:00AM - 5:00PM Central Standard Time

Model of Work: Hybrid

Overview

As a Support Consultant, you will join a global team delivering exceptional client support. This role is perfect for growth‑focused individuals. You'll hone problem‑solving skills while learning software support best practices in a fast‑paced technical environment. A passion for customer satisfaction and continuous learning is essential.

Responsibilities

• Manage a backlog of customer issues including ticket lifecycle, issue triage, defect documentation, testing, resolution guidance, and ensuring SLA compliance.
• Collaborate with global cross‑functional teams (products, engineering, etc.) to resolve customer issues.
• Curate resolved issues into a knowledge base system.
• Set goals and deadlines, maintaining commitment in the face of obstacl...