Support Analyst - COL

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

As a Technical Support Analyst, you are in daily contact with our customers and partners to give them a great experience. You work with big names in the B2B industry. You are the face of Sana Commerce in the EMEA and APAC market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company is growing!

What you’ll be doing

• Acting as the first point of contact for our customers and partners;
• Managing incoming tickets for our e-commerce product within service levels to ensure customer satis...