Support Analyst

• About the Role:

The Tier 3 Support Engineer acts as the highest technical escalation point between our customer-facing teams and the R&D department. This role is designed for a technical detective who can perform deep-dive investigations into complex issues involving AI note generation, audio processing, and cloud infrastructure. You will be part of a dedicated technical squad (3-4 engineers) ensuring the stability of our clinical tools during US peak hours.

• Technical Requirements:

-English: Advanced

-A technical person overall with QA mindset to be able to isolate client issue

-
Strong troubleshooting
skills with a methodical approach to troubleshooting edge case bugs in a fast-paced startup environment.

-Ability to debug
REST APIs
using
Postman
and inspect network traffic/DOM issues via Chrome DevTools.

-Proficiency with
Datadog or Grafana
for analyzing metrics and ...