About the Role
תחום:
We are looking for a qualified of a Support Agent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Diagnose and troubleshoot technical issues, including account setup and configuration
Setting clear team goals
Delegating tasks and set deadlines
Properly escalate unresolved issues to appropriate internal teams
Discover training needs and provide coaching
Monitor team performance and report on metrics
Intervene when necessary to aid the group in resolving issues
דרישות:
Hands-on experience with computer environment
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Knowledge of customer service princip...
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