About the Role
Job Details
Job Description:
Intel is seeking a dedicated Customer Returns Manager to provide expert assistance in return for credit (warranty) processes for our key OEM and distributor accounts. This role is essential in ensuring seamless warranty claims, credit issuance, and adherence to Intel's policies. The ideal candidate will leverage data analytics to drive continuous improvement, deliver exceptional customer experiences, and educate stakeholders on RMA processes.
Key Responsibilities
Account Support: Serve as the primary contact for warranty return and credit requests for designated accounts, ensuring timely and accurate resolution to customer requests/escalations.
Performance Reviews: Conduct account performance reviews, providing detailed feedback and recommendations for process improvements to key accounts.
Customer Experience: Analyze customer survey data to identify service trends and opportunities to enhance support and strengthen trusted advisor relatio...
Job Description:
Intel is seeking a dedicated Customer Returns Manager to provide expert assistance in return for credit (warranty) processes for our key OEM and distributor accounts. This role is essential in ensuring seamless warranty claims, credit issuance, and adherence to Intel's policies. The ideal candidate will leverage data analytics to drive continuous improvement, deliver exceptional customer experiences, and educate stakeholders on RMA processes.
Key Responsibilities
Account Support: Serve as the primary contact for warranty return and credit requests for designated accounts, ensuring timely and accurate resolution to customer requests/escalations.
Performance Reviews: Conduct account performance reviews, providing detailed feedback and recommendations for process improvements to key accounts.
Customer Experience: Analyze customer survey data to identify service trends and opportunities to enhance support and strengthen trusted advisor relatio...
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