About the Role
Overview
Role: Supervisor, Workforce
Responsibilities
Main Objectives and Duties
1. Call Center Roster / QFN Database
- Ensures meeting clients' requirements in terms of distribution and scheduling
- Informs everyone concerned of any changes
2. Client Communication
- Initiates constant calibration of procedures with the client
- Ensures everyone involved is updated with the correct process
3. Call Management System Analyst and Database Analyst Performance Monitoring
- Constantly monitors the performance of all Call Management System Analysts and Workforce Analysts
- Addresses performance concerns, especially on accuracy of reports
- Ensures on‑time delivery
4. Monitoring Operation Flow (Real‑Time Monitoring and Scheduling)
- Ensures smooth flow for entire operations and that correct procedures are being obs...
Ready to Apply?
Submit your application today and take the next step in your career journey with Qualfon.
Apply Now