About the Role
Overview
Role: Supervisor, Workforce
Responsibilities
Main Objectives and Duties
1. Call Center Roster / QFN Database
- Ensures meeting clients' requirements in terms of distribution and scheduling
- Informs everyone concerned of any changes
2. Client Communication
- Initiates constant calibration of procedures with the client
- Ensures everyone involved is updated with the correct process
3. Call Management System Analyst and Database Analyst Performance Monitoring
- Constantly monitors the performance of all Call Management System Analysts and Workforce Analysts
- Addresses performance concerns, especially on accuracy of reports
- Ensures on‑time delivery
4. Monitoring Operation Flow (Real‑Time Monitoring and Scheduling)
- Ensures smooth flow for entire operations and that correct procedures are being observed
- Minimizes...
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